Shipping policy
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
Delivery Time Exceeded
Generally, orders shipped domestically are in transit for 2 - 7 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country
Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Customer Service
For all customer service enquiries, please email us at
hello@offlineofficetools.com
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
Delivery Time Exceeded
Generally, orders shipped domestically are in transit for 2 - 7 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country
Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Customer Service
For all customer service enquiries, please email us at
hello@offlineofficetools.com